How do I know when support replies?

The conversation shows an unread badge, and resolved reports show an update indicator until you review them.

What is the difference between a report and feedback?

A report is a tracked bug or suggestion with a status and conversation. Feedback is a quick, untracked note to the team.

Learn & Account

Reports, feedback, and support chat

File bug reports and suggestions, track their status, and chat with support in one place.

Support
Reports
Feedback

The reports tab

My Reports lists the bugs and suggestions you have submitted. Filter by type and status, then expand a report to read its description, any admin response, and resolution details. When a report is resolved you can confirm the resolution, or close a report yourself.

Support chat

The support chat tab keeps a conversation thread per report. Pick a conversation from the sidebar to read the history and send a new message. Unread replies are badged so you know when support has responded.

Sending feedback

For quick comments that are not a formal report, use the Feedback option in your account menu to send the team a short note.