LV= insurance is ignoring us while our house literally falls apart
Source: The Guardian ·
We are living in a collapsing property because of cost-cutting and delays over our subsidence claimLV= General Insurance is forcing a family with three young children to live in a collapsing home because of cost-cutting and delays.We lodged a claim for subsidence damage to our extension and conservatory in 2023. Instead of authorising the repairs recommended by independent experts, LV= has spent…
From the source
LV= General Insurance is forcing a family with three young children to live in a collapsing home because of cost-cutting and delays. We lodged a claim for subsidence damage to our extension and conservatory in 2023. Instead of authorising the repairs recommended by independent experts, LV= has spent years stalling and proposing inadequate, superficial patching methods. Three years on, significant cracking in the interior walls has caused a radiator to shear away. We have provided proof to LV= but are being ignored while our home literally falls apart around us. Meanwhile, the company has hiked our annual premium from £400 to £2,500. I feel they are penalising us for a claim. Subsidence claims are soaring as repeated droughts cause soil to shrink. Nearby trees accelerate the problem, and you have, on LV=’s advice, had several removed, but to no avail. An independent surveyor, commissioned by you in May – when you had reached an impasse with the company – concluded that the damaged…