Inside ServiceNow’s AIQ data, the widest gap between AI leaders and laggards is training for humans
Source: Fortune ·
"Pacesetters" are far likelier to hire and train people up. "It's not just technology," says ServiceNow's Diana David, a "forward-deployed futurist."
From the source
Diana David calls herself a “forward-deployed futurist.” She says CEOs kept asking for “forward deployed” employees, “people to be out on the edge to bring us back the insights about what is actually happening in AI in our companies.” What she is finding there is that the companies pulling ahead on AI are not distinguished mainly by their technology. At Fortune‘s AIQ Summit on Friday, David, who also carries the title of ServiceNow’s director of futures, said the widest gaps between the leaders and everyone else are about people. “Talent investment. That was the biggest gap,” David told moderator Jeremy Kahn, Fortune‘s AI editor. In ServiceNow’s Enterprise AI Maturity Index, 57% of “pacesetters” invest in ongoing AI upskilling, versus 4% of other organizations. By the report’s figures, the widest single gap is in attracting, hiring and retaining AI talent: 68% vs. 10%. “It’s really operational discipline, right?” David said. “It’s not just technology, operational discipline, and…