New York City is coming for companies that make it hard to cancel subscriptions
Source: Business Insider ·
Are you stuck in a gym or Internet membership because you can't figure out how to cancel? NYC wants to help.
From the source
The Mamdani administration is cracking down on companies that won't let you unsubscribe.ANGELA WEISS / AFP via Getty ImagesHave you ever tried to cancel a gym or Internet subscription and ended up in a phone loop?A new rule in New York City aims to make it as easy to cancel as it is to sign up for memberships.Companies that don't let consumers easily unsubscribe could pay thousands.Alex Aminov, 37, doesn't know why he's on his current phone plan, or how much he's paying for it.Recently, the Brooklyn-based software developer said he tried to cancel the landline included in his Optimum internet package, which cost an extra $25 a month. When he called to try to cancel it — the only way to get through — a representative convinced him that it would be cheaper to transfer the line to a mobile plan, and that he'd be eligible for a slew of discounts.He said that representative told him they'd follow up to ensure that the transfer went through so the discounts could go into effect; she never…