A PR pro says Kelly Clarkson made one big mistake in her feud with a Brooklyn toy shop
Source: Business Insider ·
Kelly Clarkson started an online feud with a small business, Art of Play, after she felt mistreated by staff. A PR pro explains why it's a bad look.
From the source
Kelly Clarkson hosts "The Kelly Clarkson Show."Weiss Eubanks/NBCUniversal via Getty ImagesKelly Clarkson publicly scolded a small business in Brooklyn after visiting the store.The store, Art of Play, responded with two public statements attempting to reframe the interaction.PR pro Evan Nierman says both parties attempted to position themselves as victims to gain sympathy.When a feud is brought into the court of public opinion, the winner isn't necessarily the one who's technically "right." It's the one who crafts the better narrative.That's the main thing that Kelly Clarkson is missing in her viral clash with a small business in Brooklyn, according to Evan Nierman, CEO of the global PR firm Red Banyan."This is more about feelings than facts," Nierman said. The much-publicized kerfuffle started on Saturday, when Clarkson shared a post on X about her recent visit to Art of Play, a store that sells toys, puzzles, gifts, and other oddities.Clarkson said she was treated poorly at the…