BT charged me for more than a year despite landline being dead
Source: The Guardian ·
It is billing £32.99 a month but I have had no functioning phone line since it switched me to Digital VoiceI’ve had no landline since May 2025 when BT switched it to Digital Voice. Weeks passed, and each call to BT involved at least an hour waiting on hold and answering security questions before being passed between departments.Eventually, last December, two engineers were sent and discovered…
From the source
I’ve had no landline since May 2025 when BT switched it to Digital Voice. Weeks passed, and each call to BT involved at least an hour waiting on hold and answering security questions before being passed between departments. Eventually, last December, two engineers were sent and discovered that a wire had been severed during the upgrade. They said they needed a cherry picker to reconnect it to its original location and would return. They did not. Since then, I’ve called BT to no avail, and all the while I’ve been paying for a landline that doesn’t work. I am on the priority register due to serious illness and am reduced to tears of helplessness. You have been paying £32.99 a month for a dead landline and broadband, which was unaffected. BT claims it was unaware of the problem until you complained last December. You insist you had reported it before then, but do not have records of when. It turns out the case was closed in December after the engineers’ abortive visit. You next…