‘Wrong’ type of credit card wrecked my Enterprise car hire pickup
Source: The Guardian ·
Not having the right kind when picking up a vehicle can leave travellers scrambling to find alternative transportIf your children are on half-term holiday soon and you are planning to collect a hire car, make sure you have the right kind of credit card. These cautionary tales show the costly consequences if yours does not pass muster.I hired a car for a family holiday from Enterprise Rent-A-Car…
From the source
If your children are on half-term holiday soon and you are planning to collect a hire car, make sure you have the right kind of credit card. These cautionary tales show the costly consequences if yours does not pass muster. I hired a car for a family holiday from Enterprise Rent-A-Car in France. The collection desk at Carcassonne airport refused to hand over the keys when I presented the Visa credit card used for the booking because it was issued by First Direct. It told me it did not accept cards from online banks. The rental branch subsequently confirmed this in writing. Enterprise’s terms and conditions state that Visa, Mastercard and American Express are accepted, while virtual, single-use and prepaid cards are not. We were forced to arrange alternative rail and taxi transport for our group of 10, costing us €440 [£370] and causing considerable stress. The booking agent has refunded the £388.44 rental cost, but Enterprise first ignored, then refused, my requests for my expenses…