‘No real sense of appeal’: Vinted sellers complain of unfair account ‘bans’
Source: The Guardian ·
Some users claim online marketplace’s automated systems stack odds against them when sales go wrongAfter Catherine Warrilow sold a Zara necklace for £6 on Vinted, she packed it up and posted it off, just as she had done with many things before. Only this time the buyer claimed the parcel arrived empty.Warrilow, 47, from Oxford, provided Vinted with photos and videos of the package, including…
From the source
After Catherine Warrilow sold a Zara necklace for £6 on Vinted, she packed it up and posted it off, just as she had done with many things before. Only this time the buyer claimed the parcel arrived empty. Warrilow, 47, from Oxford, provided Vinted with photos and videos of the package, including date-stamped Ring doorbell footage of her leaving the house to post it. But she says the resale platform refunded the buyer and left her out of pocket. “I challenged Vinted on what evidence they had and asked them to supply it, but they simply said ‘based on our evidence’ and ‘our evidence suggests’ and could not explain what that was,” she says. “The photos from the buyer showed that all of the parcel tape I’d used had been removed.” Vinted has become a giant of the secondhand economy. In 2025, users traded €10.8bn (£9.1bn) worth of goods through the platform – a 47% increase on the previous year. It generated €1.1bn in revenue and made a €62m profit. It now operates across 26 markets and…
BestAIBroker analysis
- Finance-aware sentiment: slightly negative (-0.10 on a -1 to +1 scale).
- Event classification: OTHER.
- Market importance score: 31/100, weighting entity relevance, source credibility, multi-outlet coverage and recency.
- Symbols referenced: AI.