GM's OnStar gets an AI makeover — but humans will still answer when airbags deploy
Source: Business Insider ·
GM's Onstar is getting AI-ified. The automaker says it will keep human advisers for the highest-stakes moments — especially crashes and emergencies.
From the source
GM executives confirmed to Business Insider that humans are still staffing OnStar call centers to handle emergencies.General MotorsGM says it's keeping humans in its OnStar call centers to help with emergencies.It comes as OnStar is getting a fresh makeover, complete with AI."The stakes are too high," an exec told BI about the human-in-the-loop.GM is giving OnStar an AI overhaul. The automaker says it is not coming for the person who answers when your airbags deploy.On Wednesday, during the company's tech conference, GM Forward, Ed Nightingale, GM's vice president of digital products, told Business Insider that the automaker would continue to use human OnStar staffers on emergency calls to contact first responders."That's something that isn't changing," Nightingale said. "We feel that, when it comes to a crash or a problem being solved, they want to make sure that there's a human in the loop. The stakes are too high."The company declined to comment on how long those call-center…