Zocdoc CEO: will AI agents make your business more valuable or more vulnerable?
Source: Fortune ·
Earlier this month, I sent my leadership team a memo titled “The AI Agents are Coming (Faster Than You Think).”
From the source
Someone on my team recently gave me the feedback, “You live 10 years in the future. Most people are doing their best to get through this week.” Fair point. But as CEO, the most important part of my job is to see the future before it arrives, have a theory about what it means for our business, and make sure we are ready for it. And right now, we are at the precipice of an exceedingly rare moment of exponential change that should command every CEO’s attention. It is the kind that will reorder industries, turn decades of competitive advantage into an asset or liability, and make companies dramatically more valuable or more vulnerable. Earlier this month, I sent my leadership team a memo titled “The AI Agents are Coming (Faster Than You Think).” For years, I’d held the conviction that this change was coming, but it was finally evident; We have observed that on average, traffic on Zocdoc from AI agents has doubled roughly every 10 days since early September. Within days, the team launched…