Amazon CEO says shopping agents like Meta’s Muse ‘not great’
Source: Fortune ·
In September, Amazon blocked Meta’s popular new AI assistant from accessing its online store.
From the source
Amazon Chief Executive Andy Jassy told investors Thursday not to worry about bots invading its online store and rendering it useless. Jassy’s comments, made during a call with analysts following the company’s quarterly earnings report, came about a month after the e-commerce giant blocked Meta Platforms’ popular new AI assistant, Muse, from accessing its online store. Amazon said in September that Muse’s access would violate the conditions of use its customers have agreed to. While not naming Muse, Jassy said few customers are buying with outside shopping agents because the experience is “still not great, nor more convenient than coming to a retailer directly.” While Meta has been able to sign up partners that welcome its Muse agent, such as Shopify, Walmart, and Best Buy, Amazon has not joined the group. Muse is a threat to Amazon because it bypasses the usual process of humans visiting its website or app and seeing the advertisements that serve as a key profit driver for the…