British Gas resume force-fitting prepayment meters months after £112m settlement
Source: The Guardian ·
Regulators have lifted a block on the supplier, enabling it to install meters in the homes of people who cannot afford their energy billsBritish Gas has resumed force-fitting prepayment meters in the homes of people who cannot afford their energy bills just months after paying the largest settlement on record for sending debt collectors into the homes of vulnerable customers.The industry…
From the source
British Gas has resumed force-fitting prepayment meters in the homes of people who cannot afford their energy bills just months after paying the largest settlement on record for sending debt collectors into the homes of vulnerable customers. The industry regulator has lifted an almost four-year block that prevented British Gas from clawing back unpaid bills by fitting prepay meters in customers’ homes after extracting a settlement worth more than £100m from the supplier for its role in the prepay meter scandal at the height of the Russian gas crisis. The decision means that British Gas agents will be able to force-fit prepay meters in homes from this winter as households brace for some of the highest energy bills since 2023, when the supplier first came under fire over its treatment of vulnerable customers. At the time, debt agents working for British Gas had ignored signs of vulnerability in struggling households while fitting meters in the homes of customers, according to an…
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