British Airways lost my father’s vital life-saving machine
Source: The Guardian ·
He needs a dialysis machine to survive, but on a flight it was first damaged, then it was lostMy father suffers from terminal renal failure and relies on a highly specific dialysis machine every night to survive. British Airways’ check-in staff twice insisted on checking this fragile 20kg lifeline into the aircraft hold where it was first damaged, then lost.When his outbound flight arrived at…
From the source
My father suffers from terminal renal failure and relies on a highly specific dialysis machine every night to survive. British Airways’ check-in staff twice insisted on checking this fragile 20kg lifeline into the aircraft hold where it was first damaged, then lost. When his outbound flight arrived at Heathrow, it was returned broken resulting in a frantic search for a loan unit and hours spent in A&E so my father’s blood could be monitored. On the return flight to Rome, the machine could not be found. My parents waited until 2am before being told to go home without the equipment that keeps my father alive. He had to borrow another unit from a hospital. His was finally delivered three days later with the protective case unsealed and critical internal components disconnected. The sheer terror and stress of missing a treatment, not knowing if the A&E could accommodate him in time, and fearing that his health had already been severely compromised, was indescribable. British Airways has…
BestAIBroker analysis
- Finance-aware sentiment: neutral (+0.00 on a -1 to +1 scale).
- Event classification: OTHER.
- Market importance score: 33/100, weighting entity relevance, source credibility, multi-outlet coverage and recency.