M&S takes more than a year to recover from cyber-attack as profits bounce back to £355m
Source: The Guardian ·
Sales and profit from clothing and homeware remain below two years ago but ‘brand is in good health’Marks & Spencer has said a devastating cyber-attack that shut down its website last year continued to hurt clothing sales over the summer, more than a year after the hack.The retailer said profits bounced back to £355m in the six months to 26 September from only £3.4m a year before as it partly…
From the source
Marks & Spencer has said a devastating cyber-attack that shut down its website last year continued to hurt clothing sales over the summer, more than a year after the hack. The retailer said profits bounced back to £355m in the six months to 26 September from only £3.4m a year before as it partly recovered from the hack. The attack, which began over Easter 2025, forced it to shut its website, which sells clothing and homewares, for more than six weeks. Total sales over the half year across the food to fashion group rose 16.2% to £9.2bn. However, M&S said sales and profit from its clothing and homewares arm remained below two years ago as “availability was constrained due to the longer than expected impact of manual ordering processes following the incident, while profitability was diluted by an increased mix of online sales which have higher fulfilment costs”. The retailer has previously explained that its team of buyers had to calculate demand and make orders to suppliers without the…
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